For large, open areas use wide track vacuums. The right vacuum should be used for the space that's being vacuumed. Train employees to move through the office counter-clockwise to ensure all areas are vacuumed. Oftentimes odors come from the floor drain because it has dried out. Filling dispensers to the brim puts a lot of weight on the bottom towels, causing them to tear apart when pulling them out. If using a smaller roll, replace with a larger roll. Be sure to point out commonly missed areas to employees - build-up around calculators, stacking baskets, pictures, sides of desks, and chair legs. If you run out of toilet paper you can leave an extra roll on the back of the toilet or change the dispenser to a twin roll or jumbo roll dispensers. Most 350' roll dispensers will handle 800' rolls without replacing the current dispenser. If you have to replace dispensers, do so. Customer complaints are inevitable for a cleaning company, but there are a number of things that you can do to minimize the frequency. When stocking hand towel dispensers (multi-fold, single-fold, c-fold towels), train Satin Chiffon employees to fill the dispensers two-thirds full. Inadequate dusting is a very common complaint. Cleaning personnel should be using the correct vacuum for the job. 3. Here are some of the common complaints received by commercial cleaning companies and tips on how to solve the problem. When training new employees, point out hidden trash cans. This will ensure that all employees are using the right cleaning system for the location and are reminded of the proper step-by-step procedures to use. It is also important to do follow-up training.Top 5 Cleaning Complaints And How To Solve Them Do you ever pick up the phone only to find an angry customer on the other end? Perhaps a trash can didn't get emptied the night before, or the dusting isn't up to par. When employees use the same procedures every day, they are much less likely to make mistakes. If the dispenser tends to run out your can either put in a second dispenser or leave a stack on the counter. The most effective tool to use for dusting is a microfiber cloth. There should always be a specific path to follow so a trash can is not inadvertently missed. Supplies Empty. One common restroom complaint has nothing to do cleaning procedures, but should be taken care of by the janitorial staff. Mats should be vacuumed, and then rolled up so the area underneath can be vacuumed. Typically employees should go counter-clockwise around the room, zig-zagging back and forth down aisles and through the hallways. With so many steps, it can be easy for a new employee to forget an important procedure that is likely to cause a complaint. If workers rush through their work to get the job done, dusting tends to be the task that gets neglected first because it's much less noticeable than not emptying a trash can, for instance. Simply pouring water down the drain on a weekly basis can eliminate the odors. Lack of Vacuuming. Microfiber cloths pick up the dust rather than moving it around or making it airborne, like feather dusters, which means the dust won't re-settle onto surfaces. For instance, blue cloths for cleaning mirrors and polished stainless steel, red cloths for toilets and urinals, and yellow cloths for countertops, sinks, dispensers, partitions, and walls. For instance, if a wide track vacuum cleaner is being used to vacuum tight areas like underneath desks, then it's likely that bits of paper and paper clips are going to be missed. 2. Use a green microfiber cloth for dusting. Trash Not Emptied. A good way to double check the work is to check the cans while vacuuming to ensure they've been emptied. One way to make it easier for employees is to give them color-coded microfiber cloths. Consistent training of all employees using detailed training programs is of key importance in order to avoid customer complaints. Dirty Restrooms. The same can be true for center-pull towels. Back pack vacuums are great for regular office vacuuming and detail work. Make sure supervisors pay special attention to these areas when walking through the building. 4. Restroom training programs that lay out each step for cleaning a restroom is essential. If roll towels are being used, you can replace smaller rolls of 350' with rolls of 800' with stub roll access. If replacing dispensers is not an option, ensure your employees are properly trained on how to stock dispensers. It's a small price to pay in order to keep the customer happy.
