1, the phone is a powerful tool in professional sales, it can help you effectively filter customers!2, save you a lot of time, show your most professional style!3. According to statistics, through reasonable and effective telephone development, the efficiency is 1200 times better than the simple strange visit!4. The key is whether you have enough professional telemarketing skills...The essence of the speech:Theme 1: The necessary belief in telephone marketingThe general salesperson's misunderstanding of telemarketing is that the phone is the concept of an agent who expects customers to meet face-to-face. However, in the eyes of top salesmen, the strange sound of the telephone line cannot be compared with effective face-to-face performance.Here are some very effective phone marketing beliefs. With these beliefs, your phone marketing will be successful.1) I must meet with any interesting person who calls me and I confirm that I want to meet;2) Every call I receive can be a valuable trading opportunity;3) Every call I make can be a customer;4) Every call I make is not about getting an exchange, but about getting an opportunity to meet with the customer. If you have the opportunity, you will meditate on them, keep them in mind, and the more you repeat, the more you will reach into your subconscious mind.Theme 2: Eight strategies for telephone marketing to break through the reception staffThe frustration that our sales staff received from the reception staff during telemarketing was too great. The receptionist is always out of the door of our physical contact with the decision makers. Here are some tips for you to use humanity and psychology to increase your chances of breakthrough and get a chance to meet. You can also choose your own personal style, or adapt to the response of the other party.1. Overcome your inner obstacles; you may wish to understand why you are not afraid of breaking the phone call: you are psychologically afraid: whether it is because of past experience, psychological barriers; must break through this psychological barrier; whether it is taught from an early age: It is polite to talk to strangers. Do you think that the buyer company is your food and clothing parent, you can't easily offend. Do you think from the perspective of the person answering the phone and imagine how he will reject you. If you think like this, it becomes two people who are rejecting you.2, pay attention to your tone seems to be a good friend; good morning, may I ask Mr. Zhang? Don't say: I am XX to name the company. Don't say that I am a XX person of XX. If the person answering the phone says his own name, he said: Hey, Miss Li, may I ask Mr. Zhang?3. Turn the receptionist into your friend; you say in the usual opening statement: Good morning! I am XX, I want to talk to Mr. Zhang. What is your name? The person answering the phone said: I am his secretary, Miss Li. You said: If you are me, and you have to talk to Mr. Zhang, what do you do?4. Avoid directly answering each other's cross-examination; people who answer the phone will usually ask you three questions: Are you water? Which company are you from? what's the matter? If you don't answer these questions directly, they don't know what to do. You should answer this way: I want to tell you, but this matter is very important, I must tell him directly. I am also not certain. Do you think this will last a long time? I am making long distance calls! Hello, is it raining over there?5, make a strange move, go back forward; let the person answering the phone be caught off guard, do not let yourself sound like a salesman, to make some strange tricks to make the other party lose their wariness. For example: The other party: This is a certain company, hello! You: Hey! Is Mr. Zhang there? The other party: Which company are you from? You: I don't know, so I called her. The other party: What do you want to sell? You are confused and say: I really don't understand. Ask the other person to raise the voice and ask again: What do you want to sell? You are still very confused to say: Is it possible that Li Yong wants to sell things to me?6, put a high posture, strong difficulties. Are you talking to a stranger like this? Does your boss confess that you want this? Before you call me, I want to know something about me personally? Why don't you let me talk to your boss? If you don't turn this call, the company will lose the opportunity to make money. Are you willing to take this risk? Since you are not willing to answer the phone, can you tell me your name? If someone in your company calls to ask, I can tell him who I have talked to.推薦連結:英文課程
