推薦連結:英語會話萬用句型Telephone is currently the most convenient way to communicate, with the advantages of saving time, effort, and rapid communication. In the era of 300 million telephone users nationwide, telephone sales have become more and more important.How can telephone communication be better? In the early stage of telemarketing, you must prepare for the following aspects, otherwise your telesales work is a failure process.One: Preparation: Psychological preparation, before you make every call, you must have the kind of understanding that the phone you are calling is probably the turning point in your life or the turning point of your current situation. With this kind of thinking, you can treat each call you make with a serious, responsible, and persistent attitude, so that your mentality has a positive motivation for success. Content preparation, before making a call, you must first prepare the content you want to express. It is best to list a few papers on your hand first, so that if the other party answers the phone, they forget themselves because of nervousness or excitement. The content of the speech. In addition, every word that expresses meaning when communicating with the other party on the other end of the phone should be prepared, and it should be exercised in advance to the best. When communicating on the phone, pay attention to two points:1 Pay attention to changes in tone and attitude.2 The language should be rich and rational, and it should not be repeated in an incoherent manner, so that the other side can be resentful or arrogant.Two: Timing... When you call, you must master a certain time. Avoid contact with customers during the meal. If you call the phone, you should politely ask the customer if they have time or convenience. If you are good, Manager Wang, I am the *** of the company, this time to call you, did not bother you? If the other party has a date that happens to be out, or when there is a guest, it should be polite to talk to the time of the call again, and then hang up. If the boss or the person you are looking for is not available, you need to ask the answering person for the contact method. What is the mobile phone number of Mr./Ms. He/she only left this call when she called / came to the company last time, thank you for your help.Three: Connect the phone... Dial the business call. After the call is connected, the business personnel must first say hello and self-report the door to confirm the identity of the other party. For example: Hello, I am a *** company, may I ask if the ** boss/manager is there? ** Boss/Manager, hello, I am the *** of the company, about .... Speaking is clear and concise... Because the phone has charges, it is easy to take advantage of the line, so whether it is When you make a call or answer a call, you have to talk long and short. In short, besides the necessary enthusiasm and enthusiasm, you must talk less about topics that are not related to the business, and eliminate the phenomenon that the phone is busy for a long time. Politeness before hanging up... After the phone call, the business staff must remember to thank the customer, thank you for listening to me for so long, I hope to bring you satisfaction, thank you, goodbye. In addition, the customer must hang up the phone before the business staff can hang up the phone. To show respect for customers. After hang up... After hang up the customer's phone, many business people will immediately jump out of the mouth with a few words that are indecent to the customer to relax their pressure. In fact, this is a bad habit. As a professional telemarketer, this is absolutely not allowed.Four: The art of answering the phone.... Sometimes some customers are labor-saving and convenient. They use the telephone and the business department to directly contact, some order, some understand the company or product, or the telephone complaint, the caller must answer when answering. Note that you can't ask for three questions, or perfunctory things, and you can't treat every caller with an impatient attitude.1: After the call is connected, the caller should self-report the door. For example, Hello, here is the whole management company business department or hello. I am very happy to serve you. It is absolutely forbidden to pick up the words and ask, hello, who are you looking for? who are you? This is not only a waste of time but also very rude, so that the company's image is generally discounted in the customer's mind before answering the phone, generally let the phone ring one or two long sounds, should not let the phone ringing and slow to answer.2. Recording the contents of the phone It is better to place some paper and pen next to the telephone so that you can record the key while listening to the call. After the call is over, the answering call should be handled or reported seriously.3, the focus of repeat When the customer calls to order, he will certainly say the product name or number, what time to take or take. At this time, not only must you record it, but you should also reproduce it to the other party to make sure that it is correct.4. How to wait for the customer to wait If the other party needs to wait during the call, the recipient must say: Sorry, please wait a moment and then tell the reason for him to wait, so as not to be anxious because of waiting. You must apologize to the other party when you answer the call again: Sorry to keep you waiting. If you let the other party wait longer, the recipient should inform the reason, and ask him to hang up the phone and then call the phone.5. How to deal with the voice of the other party's voice If the voice of the other party is too small, the recipient can directly say: Sorry, please make your voice louder? I don't quite understand your speech. Never shout loudly: feed the louder voice; the louder is the other party, not you.6, the phone when looking for someone to deal with people looking for someone to call, should quickly transfer the phone to the person being looked for, if the person being looked for is not responding to the other party said: Sorry to go out now, I am XX, if convenient, can you Let me help you convey it? You can also ask the other party to leave a phone number, wait for the person to be returned, and immediately notify him to call back. Whether you make a call or answer a call, you can reflect the image of a person or company. The phone is a window for the company's external communication. A good call and answering process is a good impression, and vice versa. Therefore, whether you call or answer the phone, you should pay special attention to your words and tone. A phone call may change you. The current situation is even a person's life.
