Our cleaning services will be performed by freelance cleaners who are Singaporean or Singapore PR with over 10 years of experience as homemakers. They are experienced in dealing with the cleaning challenges of each household. Because home makers have erratic schedules i.e. tending to children and their own homes, they are generally unable to find full time employment and take up freelance cleaning service work. Many of which have been in the free-lance cleaning industry for over a decade. If you are not satisfied with the service of your existing part time cleaner, you may choose to have your cleaner replaced after the next cleaning session by selecting the change cleaner function inside our App. Replacement is subject to availability of cleaners. If no replacement cleaner takes your order 2 days before the order, your original cleaner will continue to show up. This process will continue until you are found a replacement. For one-time service order in the event a part time maid does not take your order, your pre-payment will not be consumed and will be carried over to the next cleaning service until a cleaner is matched. If this is your first booking on a weekly or bi-weekly package and you have not been able to be successfully matched to a cleaner, you may request for a cancellation without charge and a full refund if a cleaner fail to show up. Go ahead and enjoy our services here at www.lazy.com.sg