He is also a professional speaker and author of E-books. I look behind me before reclining my seat in the airplane .If you answered less than 7 "Agree", don't work with people. I look behind me at the check-out lane to allow the person with very few items to go ahead of me. He helps organizations and individuals think differently to ensure their success. I am respectful of the arm rest space on the airplane If you answered 12 out of 15 "Agree", you are what companies are seeking. You might consider hiring an executive coach to teach you how to be nicer. I never use the speakerphone unless I ask the caller's permission "Does your company hire these types? Are you one of them? Take the following quiz to see if you are:Agree Disagree1.J. Don't get into management and screw up another company. I make sure I have enough money on me to cover my portion of the bill. I place the plastic separator wand behind my groceries on the conveyer belt so the person behind me can start placing their groceries on the belt. If you answered 7-11 out of 15 "Agree", you have potential. I return the shopping cart to the return area . chevron conveyor belt I place my shopping cart to the side of the aisle so others can pass . At the golf course, I call to determine if they have a dress code . While driving, I signal my intentions .Ryan James (R.When going to a restaurant, I shut off my cell phone . One of his E-books is Nice People Do Finish First.Hal Rosenbluth, author of The Customer Comes Second, states; "In our selection process, kindness, caring, compassion, and unselfishness carry more weight than years on the job, an impressive salary history, and stacks of degrees. I recognize the bus personnel by thanking them for their assistance . I slow down to allow traffic in from on-ramps and other lanes . At the office, I answer my phone with enthusiasm in my voice . When flying, I respect the regulation of the amount and size of carry-ons. Lancaster is the president of the Education & Learning Institute, a research, seminar and publishing company.