A Cisco IP Telephony Engineer is responsible for resolving incidents and service requests assigned by network teams. They must work in collaboration with vendors and partners to identify and rectify issues and implement solutions that provide tactical and long-term solutions. Engineers must also play an active role in reviewing working environments and providing suggestions on how a configuration can be standardized. Cisco IP Telephony Engineers are further responsible for understanding how processes can be improved. Read More: Cisco IP Telephony Engineer
